Elizabeth Wild

Elizabeth Wild

Operations & Member Success Professional | Healthcare & Wellness

Turning complex workflows into seamless experiences.

View My Work

About

Results-driven operations and account management professional with a healthcare foundation. I combine clinical knowledge, technical fluency, and a passion for wellness to drive measurable impact — from reducing churn and streamlining workflows to building internal tools that surface actionable insights. I thrive in fast-paced, mission-driven environments where I can own complex processes end-to-end and build strong relationships along the way.

Charlotte, NC — Relocating to Austin, TX B.S. Human Physiology — University of Iowa

Impact Highlights

~50% Reduction in rescheduling inquiries Redesigned self-serve experience
~35% Cancellation recovery rate Proactive retention strategies
5 MRI suites implemented Led Heart Connect rollout at Boston Scientific
Built internal ops application React, Python, PostgreSQL integrated with CRM

Experience

July 2025 — Present

Operations & Member Success

Superpower — Remote, Digital Health
  • Managed end-to-end member lifecycle across scheduling, results delivery, escalations, and retention
  • Built AI-integrated internal operations app (React, Python, PostgreSQL) connected to Kustomer CRM
  • Synthesized voice-of-customer data into executive-ready recommendations driving cross-functional fixes
Feb 2025 — June 2025

Founding Team — Sales, Marketing & Ops

Charlotte Lumber / CLT Wood
  • Implemented CRM system to automate workflows and improve account tracking
  • Managed full-cycle client relationships on high-ticket projects ($10K+)
Apr 2024 — Jan 2025

Sales Development Representative

Big Language Solutions — Remote
  • Managed high-volume outreach and multi-system follow-ups
  • Re-engaged past accounts through targeted outreach, driving retention
Jan 2023 — Apr 2024

Field Clinical Representative

Boston Scientific — Charlotte, NC
  • Trusted partner to physicians across 5+ clinical sites for cardiac device procedures
  • Led Heart Connect MRI implementation improving operational efficiency
Jan 2021 — May 2022

Nurse Technician

MercyOne — Iowa City, IA
  • Documented patient status changes with accuracy in EMR environment
  • Balanced competing priorities while supporting care team workflows

Skills

CRM & Platforms

Kustomer Salesforce CRM Systems EMR Notion Obsidian Slack

AI & Automation

AI Workflow Automation Claude AI Process Automation

Analytics

Data Analysis VOC Reporting Google Workspace Microsoft Office

Operations

SOP Development Logistics Coordination Process Improvement

Compliance

HIPAA / PHI Healthcare Regulatory

Education

B.S. Human Physiology

University of Iowa

Get in Touch

Let's connect — I'm always open to conversations about health, wellness, and making things work better.

[email protected] linkedin.com/in/elizabeth--wild (319) 491-3252